Professional Appearance:

• Dress neatly and professionally in accordance with the resort's dress code.

• Pay attention to personal grooming and hygiene.

Warm and Welcoming Greeting:

• Greet guests with a genuine smile and a warm welcome.

• Address them by name if you have that information.

Knowledge of the Menu:

• Familiarize yourself with the menu, including dish descriptions, ingredients.

• Be able to confidently answer questions about the menu.

Attentiveness:

• Pay close attention to guests' needs without being intrusive.

• Keep an eye on their table for cues like empty glasses or finished plates.

Timing and Pacing:

• Ensure that courses are served at an appropriate pace. Avoid rushing or delays between courses.

• Coordinate with the kitchen to ensure smooth service.

Communication Skills:

• Communicate clearly and professionally with guests. Maintain eye contact with respect. If something is not clear, politely ask for clarification.

• Use polite language and address guests respectfully. Always smile.

Special Requests:

• Be attentive to any special requests or dietary restrictions. Make sure the kitchen is aware of these requests.

• Offer suitable alternatives when necessary.

Wine and Beverage Service:

• If you're responsible for serving wine or other beverages, do so with care.

• Know how to open and present, and pour wine.

Table Presentation:

• Set the table impeccably before guests arrive.

• Ensure that tableware, glassware, and flatware are clean and properly arranged.

• Do not serve food until the guests are properly seated and ready.

Food Presentation:

• Serve dishes with care, ensuring that they are presented beautifully.

• Be familiar with any specific presentation instructions from the kitchen.

• Soups and main course should be served hot. Drinks should be served chilled.

Romantic Elements:

• Contribute to the romantic atmosphere by being discreet and creating a sense of intimacy.

• Offer to take photos of the couple if they request it.

Privacy and Discretion:

• Respect the guests' privacy and avoid intruding on their conversation or personal space.

Problem Resolution:

• Handle any complaints or issues professionally and promptly. Involve a manager if necessary.

• Focus on finding solutions that leave guests satisfied.

Anticipate Needs:

• Anticipate guests' needs before they ask. For example, offer to refill their water glasses or provide extra napkins if needed.

• Servers should be attentive. Avoid browsing on your cellphones on the whole duration of the dinner.

Feedback and Gratitude:

• Encourage guests to provide feedback on their experience.

• Thank guests for choosing your resort for their romantic dinner and express your hope that they enjoyed it.

Training and Improvement:

• Seek ongoing training and opportunities to improve your service skills.

• Learn from guest feedback and use it to enhance your service.